Mediation is a winner in tackling disputes at work

More employers should consider using mediation at work to help resolve disputes and avoid potentially costly and stressful employment tribunal claims, according to workplace relations expert Acas.

Mediation is an informal way of resolving disagreements or disputes in the workplace and can prevent disagreement escalating. However an Acas study carried out in 2011 found that just one in 20 employers  have used mediation to solve a workplace dispute.

Last year the Government announced changes to how problems at work are addressed. At the time, Secretary of State for Business, Dr Vince Cable, said: "We know that disputes at work cost time and money, reduce productivity and can distract employers from the day-to-day running of their business. Tribunals should be a last resort for workplace problems which is why we want disputes to be solved in other ways."

The study also revealed that despite low take up by employers, 64% had heard of mediation and around three quarters of businesses (74%) agreed that mediation is a good tool for resolving disputes at work, with half agreeing that mediation produces "win-win" solutions that leave both parties satisfied.